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For your protection and ours, it is important to make sure credit cards are being used by their proper owners. So customers ordering more than $80.00 for the first time from iHerb.com need to fax or email us information. We need you to fax (001.951.616.3601) or email ( info@iHerb.com ) as an attachment the front page of your monthly credit card statement or bill. (This is the document that shows your charges for that month.) Another option is to send us a copy of the front and back of the credit card along with a utility bill (water, electricity, or gas) that shows your shipping address. Your privacy is assured. Please understand that we respect your privacy and have no interest in your personal spending habits. (We do not sell or distribute any of your personal information.) If you are sending us a copy of your credit card statement, you may delete any purchase history from this document if you like. All we need is your credit card company''s logo and address, your name and address, and the last 4 digits of your card. Easy enough? Thanks for your cooperation!



Why do we take these steps? Unlike in the case of credit card purchases made by customers within the U.S., international orders cannot be verified electronically or by telephone. The extra step of faxing information is necessary for your protection and ours, to make sure you are the actual credit card holder.



Sincerely,



iHerb Customer Service